Shipping Policy

Thank you for shopping with us! We are committed to getting your pet products to you as quickly and safely as possible.

Processing Time

Orders are processed within 1–3 business days after payment is confirmed. You will receive a confirmation email with tracking information once your order has shipped.

Shipping Time

Estimated delivery times:

• Standard Shipping: 5–10 business days

• International Shipping (if available): 10–20 business days

Please note that delivery times may vary depending on your location, shipping carrier delays, holidays, or other circumstances outside of our control.

Shipping Costs

Shipping costs are calculated at checkout based on your location and the items purchased. We may offer free shipping promotions from time to time.

Tracking Your Order

Once your order has shipped, you will receive a tracking number by email. Please allow 24–48 hours for tracking information to update.

Lost, Stolen, or Delayed Packages

We are not responsible for packages that are lost, stolen, or delayed after they have been marked as delivered by the shipping carrier. If your package has not arrived, please contact the shipping carrier first, then reach out to us and we will do our best to assist.

Incorrect Shipping Information

Please make sure your shipping address is correct before completing your order. We are not responsible for delays or failed deliveries caused by incorrect address information.

Contact Us

If you have any questions about your order or shipping, please contact us at:

primetailss@gmail.com